If you're having a problem with an item not working or you're unsure of how it works, then give our technical team a call on the number above and they will be glad to help and talk you though how to work your item. Please always quote your model number/name

If your product has arrived broken, damaged or you no longer want the item, you need to get in contact with the retailer who you purchased the item from and not our help line. We are unable to help with damages or unwanted items.

Yes, all items are guaranteed for 1 Year as standard with most products having the option to extend this if you wish (at a cost). Inside the box of your Steepletone product you will find a small form to fill out and return to register your free 1 year guarantee and extended warranty, or fill out the form on our website.

Yes, we are one of the few company who still offer a repair service for products that are old or items out of warranty that you still want to get working. Please contact our service team and they will provide a quote for the cost of your repair.

We do allow customers to personally bring their product into our repair centre but please call us before you intended to travel to ensure we have a booking slot for your item. If you turn up without a booking we can't guarantee we will be able to accept your item that day and you may be turned away.

No we don't have a show room that is open to the public to view our product range, but if you do want to see a product physically before purchasing it then please contact us and we will try to find your local Steepletone stockist.

Call us on 01869 812828 and speak to one of our sales team or from one of our many online retailers or high street stockist!